Limited Returns Policy

At BullionStar, we are committed to providing our customers with high-quality precious metals and exceptional service. We use every effort to ensure that products are inspected before shipping and carefully protected from any possible damage in transit. Due to the nature of our products, please carefully review our returns policy outlined below.

1. Condition of Returns

Bullion Products: Due to the fluctuating nature of the precious metals market, bullion products such as gold, silver and platinum coins, bars, rounds, wafers and jewellery are non-refundable and generally non-returnable.

Eligibility: Returns are only accepted for items that are incorrectly shipped by BullionStar or, in rare cases, damaged in transit. (Minor defects in bullion products will not be accepted as damages. Please refer to our Terms and Conditions.)

Time Frame: Any eligible return must be initiated within 3 days of receipt of the item.

Condition: Returned items must be in the same condition as when they were received. If an item is received in a sealed certificate of authenticity, the sealed certificate of authenticity must not be removed or tampered with.

Documentation: A Return Merchandise Authorization (RMA) number must be obtained from us before returning any product. Returns without an RMA number will not be accepted.

2. Process for Returning Eligible Items

Contact BullionStar: To initiate a return, contact us within 3 days of receiving your order. We can be reached at:

Email: support@bullionstar.com

Phone: Singapore +65 6284 4653   -   USA 877.740.3777 toll free   -   New Zealand 0800 468 221 toll free

Please provide your order number, a description of the issue, and relevant photos.

Return Instructions: If your return is eligible, we will provide you with detailed instructions on how to return the item.

Package and Ship the Item: Carefully package the item to prevent damage during transit. Include the original order and a printed copy of the RMA. Ship the package to only one of these locations as advised by us:

Singapore       :    45 New Bridge Road, Singapore 059398, Singapore

United States  :    11925 N. Stemmons Fwy, Suite 180, Dallas, Texas 75234, United States

New Zealand  :    Basement Level 2, Aon Centre, 1 Willis Street, Wellington 6011, New Zealand

Inspection and Replacement: Once we receive the returned item, we will inspect it for compliance with our returns policy. If the return is approved, we will send a replacement product of the same type and quality within 5 business days.

Note: This returns policy is subject to change without prior notice. Please review our policy periodically for any updates.