A: All items in the auction are sold by BullionStar, adhering to BullionStar's terms and conditions. We do not allow for third parties to sell items on auction via BullionStar. This policy guarantees that your transactions are secure, transparent, and free from the risk of default or fraud, providing you with a trustworthy and reliable auction experience.
Q: Can I sell items on auction via BullionStar
A: No, we do not allow any third parties to sell items on auction via BullionStar. If you have an item you would like to sell to BullionStar, please place a sell order here or alternatively contact us if your item is not listed.
Q: Are there any restrictions on participating in auctions from outside Singapore?
A: Participants from outside Singapore can join in the auctions, bid, and win items. There are no restrictions.
Q: Are there any guarantees or warranties on auction items?
A: Auctions are guaranteed to be fulfilled by BullionStar as per our Terms and Conditions. Auction items are sold "as is," and we endeavor to provide comprehensive descriptions and images for each item. Specific conditions, guarantees, or warranties, if any, will be listed in the item's auction details.
Auction Procedures
Q: How do purchase an item on auction?
A: To win an auction, you must have the highest bid at the auction's conclusion.
Q: How do I place a bid?
A: You have two bidding options: a fixed bid for a specific amount or an autobid. An autobid allows you to set a maximum bidding limit where our system automatically places incremental bids on your behalf, ensuring you remain the highest bidder up to your maximum autobid limit. For example, if the current highest bid for an item is $100, and you have set an autobid of up to $110, our system will bid $101 for you, and continue to outbid others by the minimum bid increment until it reaches your maximum of $110. Q: How/when does an auction end?
A: Each auction has a displayed end time. However, if bids are placed in the last minute, the auction extends by one minute. The auction concludes either at the end of the stated end time or after a one-minute extension interval passes without any new bids. If there is one or more bids during the last minute of an auction, the auction end time automatically extends for one minute at a time.
Q: How does the auction time countdown on BullionStar’s website work?
A: The countdown timer displays the remaining time in HH:MM:SS format, adjusting to your device's timezone. Should any last-minute bids occur, both the timer and end time will refresh to reflect the auction's extension.
Q: How do bid increments work in BullionStar auctions?
A: Bid increments refer to the minimum amount by which a bid must be raised over the current highest bid. The bid increment is set by BullionStar. If the bid increment is $2, this means that if the current highest bid on an item is SGD 100, the next bid must be at least SGD 102 or higher. It's important to note that while there is a minimum bid increment, you are free to increase your bid by more than this amount if you choose.
Q: What is the "Buy Now" option and how does it work?
A: The "Buy Now" option allows you to immediately purchase an auction item at a fixed price, bypassing the bidding process. This option is available for select items and conditions. When you click on the "Buy Now" button, the item is added to your shopping cart for checkout.
Q: Can I bid on an item from two or more different accounts?
A: No, as per BullionStar’s terms and conditions, each customer is restricted to a single registered account. Non-compliance with these terms may result in the suspension or termination of your BullionStar account.
Q: What happens if no one bids on an auction?
A: If an auction item does not receive bids above the reserved starting price, the auction for that item is aborted. The item may be relisted in future auctions or offered for a fixed price based on BullionStar's discretion.
Pricing
Q: Are there any fees added to the auction price
A: No additional fees are applied if you opt for Personal Collection at our Bullion Center at 45 New Bridge Road in Singapore or use Vault Storage (standard vault storage charges apply). Standard shipping and insurance fees apply for shipping as delivery method. You can see indicated shipping and insurance fees for an auction item by clicking on the item. For certain payment methods like card payment and NETS, standard fees apply. Further details on payment methods can be found here.
Q: Can I place bids in my preferred currency?
A: No, all bids must be placed in Singapore Dollars. However, upon winning an auction, you have the flexibility to settle the payment in any of BullionStar's accepted currencies, including in cryptocurrency.
Bidding
Q: Can I cancel or withdraw bids I've placed?
A: Once placed, bids are binding as per our terms and conditions. If you however need to withdraw a bid, please contact us for manual processing. A retraction fee of SGD 200 or 10% of your highest bid, whichever is greater, applies. BullionStar reserves the right to disable the auction functionality for your BullionStar account or alternatively suspend or terminate your BullionStar account in case you retract bids.
Q: Why is a bid no longer shown in the bidding history?
A: Bids are generally binding, but in exceptional circumstances, a bid may be retracted for a fee. Bids suspected of being fraudulent or placed by non-genuine bidders may also be removed.
Q: What is autobid? How does autobidding work?
A: Autobidding simplifies the bidding process by automatically placing bids on your behalf, marginally higher than the current highest bid, but never exceeding your pre-set maximum limit. For instance, if you activate an autobid of $110 for an item currently at $100, our system raises your bid to $101. Should another participant bid $102, the system automatically raises your bid to $103, continually adjusting until it reaches your maximum of $110. This ensures you stay in the lead without constantly monitoring the auction, up to the limit you're comfortable with. Q: What happens in case of equal bids?
A: In rare cases where an auction participant has made use of autobids, a scenario may occur where two bidders have bid the same amount. In this case, priority is given to the bid that was placed first. The participant who entered their bid first will be recognised as the leading or winning bidder.
Watchlist & Notifications
Q: How do I keep track of auctions I’m interested in?
A: You can add auctions to your watchlist by clicking the watchlist bell icon. You will receive an e-mail and text message notification 15 minutes before the auction ends. You can access your watchlist under the product filter and under Your Account > My Auctions.
If you have bid on an auction, you will automatically receive a notification e-mail and text message 15 minutes before the end of the auction.
Q: How can I track my bids and auction outcomes?
A: You can track your active and won auctions by clicking on Your Account > My Auctions. To check the bid history for a certain item, click on the hyperlink under the item stating the number of bids placed on the item so far, for example, "10 Bids".
Q: How can I change my notification settings?
A: You can change your preferences for e-mail and text message notifications on the page for Account Details page.
Payment & Payment Methods
Q: In what currencies can I bid?
A: Bids are placed in Singapore Dollars. Post-auction, you may settle the payment in any of BullionStar’s accepted currencies, including cryptocurrencies. Upon winning an auction, an auction confirmation e-mail and text message with a link to an auction settlement page will be sent to you. On the auction settlement page, you can change settlement currency, payment method and delivery method for the auction.
Q: Can I change the settlement currency, payment method and delivery method?
A: Yes, these can all be adjusted on the auction settlement page after winning the auction.
Q: What is the deadline for auction payment?
A: The timeframe for sending your payment is the same as for regular fixed price purchases from BullionStar. For most payment methods, you must initiate your payment no later than the next business day after the auction ends. For instance, if an auction finishes on a Monday, you must initiate the payment no later than on the Tuesday (the next business day). For cash payments, NETS, in-shop credit/debit card payments and cheque handovers, please visit our Bullion Center at 45 New Bridge Road to make payment no later than by the next business day. Online credit/debit card payments must be completed within 24 hours, while cryptocurrency payments in Bitcoin, Bitcoin Cash, Ethereum or Litecoin, must be initiated within 20 minutes after the auction ends.
Bank transfers may take up to three business days to be received by BullionStar, but rest assured, we allow for several days for the receipt of the transfer.
Should you face any difficulties, please contact us as soon as possible. Non-payment of orders may result in cancellation fees and limitations placed on your BullionStar account.
Q: What happens if I win an auction but decide not to complete the purchase?
A: If you win an auction but choose not to fulfill the purchase, you may be subject to cancellation fees and other penalties as outlined in our Terms and Conditions. It's important to bid only on items you intend to purchase, as winning bids are considered binding agreements to buy.
Shipping & Handling
Q: Can auction items be shipped to me?
A: Yes, upon winning an auction, you'll be sent a confirmation e-mail and text message that includes a link to the auction settlement page. Here, you have the opportunity to select your preferred settlement currency, payment method, and how you'd like the item/s delivered. Standard shipping rates and insurance fees will apply for items shipped to you.
To estimate shipping and insurance expenses, simply click on the auction item of interest to access its product details page, where you'll find a shipping and insurance cost calculator.
Q: How can I calculate shipping and insurance costs?
A: Shipping and insurance estimates are indicated on the product details page. Simply click on an auction item to find the calculator.
Q: Are items shipped to me covered by insurance?
A: Yes, BullionStar covers all shipping risks until the parcel is safely in your possession.
Q: Can I combine auction winnings with other orders for shipping?
A: Yes, please contact us should you wish to arrange combined shipping for multiple auctions and/or orders.
Auction Functionality Disabled
Q: Why has my ability to participate in auctions or place bids through my BullionStar account been suspended?
A: BullionStar maintains the discretion to restrict or suspend auction privileges for users under certain circumstances. This includes, but is not limited to, violations of our Terms and Conditions, such as bidding on the same item through multiple accounts, misuse or abuse of auction features, withdrawal of bids, or not adhering to the payment initiation and settlement deadlines as outlined in BullionStar’s Terms and Conditions. Our aim is to ensure a fair, secure, and reliable auction experience for all participants.
We use cookies to enhance the user experience and to analyse traffic. Cookies are also used for the purpose of handling our system and services. By using our website, you accept that cookies are used. You can change the usage of cookies in your browser. The usage of cookies and the collection of customer information by BullionStar is guided by our Privacy Policy.
Contact
Help
Search
