Buy Precious Metals from BullionStar in Singapore - FAQ
Q: Can I visit your shop in Singapore / Can I walk in to view, buy or sell precious metals?
A: Yes, please visit visit our bullion shop, showroom & vault at 45 New Bridge Road, Singapore 059398. No appointment is necessary. You can buy on the spot and pay by cash, PayNow, by NETS or by card payment. The shop is a one stop shop where you can view, buy, deposit, store, value, and also sell your precious metals.
Q: What are the shop opening hours for your shop in Singapore?
A: Mondays - Saturdays: 11 am to 7 pm Closed on Sundays and Public Holidays
Q: Do I need to open an account in order to place an order?
A: For purchases over the counter in our shop in Singapore, you don't need any account. For online purchases, you need to open an account which is a simple one minute procedure which can be done in the Checkout when placing your first order with us. Upon opening an account, you will receive 10 FREE BSP Grams of Silver.
Q: Do you add any surcharges?
A: There are no surcharges for payment by cash in SGD, bank transfer, PayNow or cheque payment regardless of currency. The prices listed on our web site are what you pay when you purchase precious metals from BullionStar. If you collect your ordered items at our shop in Singapore, there is no additional charge. If you choose to have your items shipped, the cost of shipping and insurance is added. You can see the shipping and insurance cost in the Checkout before checking out any items. All other administrative and handling costs are included in the price when you buy. Please click here to see the charges for Vault Storage.
Q: I am dissatisfied with the appearance of my product. Can I have the product replaced?
A: Please note that we sell bullion bars and bullion coins. Bullion bars and bullion coins are produced by precious metals mints and refineries as investment bullion products and can have small defects on the surfaces such as dots, scratches or blemishes.
Q: What is the meaning of availability status: "Pre-Sale" and what is the meaning of "Expected release date" in the checkout and on the order confirmation?
A: If the status of the product is listed as "Pre-Sale" in the Checkout, the indicative expected release date is indicated below the product listing in the Checkout. The expected release date is when all products on the order are expected to be available for collection/shipping/processing into vault storage.
Q: Do you sell products currently not in stock?
A: If not in stock, we always make sure that all products for which we take orders are on their way to us or available for us to order from our suppliers. This is because we only sell physical precious metals and not paper promises.
Q: How should I store my products?
A: The most secure and cost effective way to store your physical precious metals is to store them with BullionStar's Vault Storage Solution. In this way you will have full control of your bullion and can buy, sell or physically withdraw your bullion at any time.
If you take delivery of your bullion, you decide how to arrange its storage. Some people choose to store their precious metals in various locations in their homes, others use a safe deposit box at their bank. The options for home storage are varied.
Q: Is there any minimum or maximum value for orders?
A: There is no minimum or maximum value for an order. We welcome all orders regardless of size. The only exception is for cryptocurrencies. Read about the current maximum order values for cryptocurrencies here.
Q: Can I cancel orders that have been placed?
A: In the sale of precious metals, there are no cancellation rights. The reason for this is that the value of precious metals fluctuate in price based on external factors beyond the control of BullionStar. You may, however, always sell purchased products back to BullionStar at any time.
Q: When do I need to settle the payment for my order?
A: You must initiate the payment for your order no later than the next business day after which you placed the order. For example, if you place your order on a Monday, you must initiate the payment no later than the next day, Tuesday. For cash, NETS, card and cheque orders, please proceed to our shop at 45 New Bridge Road, Singapore 059398 to make payment no later than the next business day.
For bank transfers, please send the payment no later than the next business day. As some bank transfers may take up to three business days to be received, we will allow time for receiving your bank transfer. For cryptocurrency payments, please send your payment within 20 minutes of placing your order.
Q: I have ordered products with availability status "Pre-Sale". When do I need to pay for these?
A: The payment must likewise be initiated no later than the next business day after which you placed the order except for cryptocurrencies where the payment must be initiated within 20 minutes.
Q: What happens if the price of my ordered products fluctuates before they are delivered?
A: The price is locked in at the time of order placement. No charges will be added afterwards.
Q: Can I lock in the price for a cash, NETS, card or cheque order in advance online?
A: Yes, you can place your order in advance online, but you must settle the payment no later than the next business day after which you have placed the order.
Q: What happens if I don't send the payment for my order within the stipulated timeframe?
A: An administration fee of SGD 200 plus a fee for any market development negative to BullionStar will be charged and invoiced.
Q:Where can I find the Invoice for my order?
A: Your invoice can be found in your Transaction History once your order has been completed.
Q: How can I turn on/off SMS text messages for order updates sent to my mobile phone or turn on/off 2-factor authentication?
A: Go to My Account - Account Details and change the setting for SMS text messages to "ON/OFF" or change the setting for 2-Factor Authentication to "ON/OFF".
Q: Where can I find my invoice/How can I get an invoice copy for an old invoice?
A: For online orders, your invoice will be e-mailed to your registered e-mail address. To find an old invoice, go to Your Account > Transactions and click on the "Invoice" button.
Q: How do I set spot price alerts?
A: Go to the page for Set Spot Price Alerts where you can set a spot price market alert to receive a text message to your phone and/or an e-mail to your registered e-mail address when the spot price of gold, silver, platinum or palladium reaches a certain level.
Q: Once I have placed my order and made payment, how long will it be until my items are processed into vault storage or shipped?
A: Our accounts team typically process payments within 1-2 business days. Once your payment has been processed, your order will be processed for vault storage or shipment in 1-3 days provided that you have ordered items readily available in stock.
Q: I made a mistake when selecting payment or delivery method for my order. What can I do?
Q: How is bullion purchased from BullionStar packaged/presented?
A: Minted bullion bars are typically presented in laminated packs whereas cast bullion bars do not come with any packaging. Individual bullion coins are delivered in a plastic coin flip. For larger bullion coin orders, coins are dispatched in their original plastic tubes or monster boxes. Please go to our section for Coin & Bullion Supplies to purchase additional packaging such as gift boxes, cases, stands or capsules.
Q: Where can I find more information about shipping?
A: For more information about shipping, please visit our Shipping page.
Q: How do I get in touch with you?
A: Please go to our contact us page for customer support.
Our customer support hours are:
Monday: 7 am to 12 am (Midnight)
Tuesday - Friday: 24 hours
Saturday: 12 am (Midnight) - 7 pm
Closed on Sundays and Public Holidays
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